Operator’s note

The three-question test for whether you actually need an advisor

Most advisors will never tell you that you do not need them. Here is an honest gut-check, three questions, and the cases where the right answer is “not yet.”

By Nathan Carroll25 September 20264 min read

I have told more owners to save their money than to spend it with me. It is not generosity. An engagement that fixes nothing is the fastest way to lose a reputation, and a good advisor is worth as much for the times they say “you do not need me yet” as for the times they take the work.

So before you hire anyone, mine included, run your situation through three questions. They are the same ones I ask myself on a first call, and they are honest enough to talk you out of it.

1.Do you know which problem to fix first?

Most owners can list ten things that need fixing. Far fewer can tell you which one, fixed first, would make the other nine easier. That single constraint is the whole game. Fix the loudest problem and you usually just move the bottleneck. Fix the binding one and the business gets lighter everywhere.

If you can name your real constraint and you are confident it is the right one, you may not need help to find it. If every problem feels equally urgent and you are firefighting all of them at once, that is the clearest sign an outside read pays for itself. Being too close to see it is not a failing. It is just what happens when you run the thing every day.

The value is not a longer list of problems. It is knowing which single one to fix first.

2.Is the problem costing you more than the fix?

This is the honest maths, and it cuts both ways. If the thing that is stuck is costing you real money or capping your growth, lost deals at the security stage, a platform that cannot scale, margin leaking every month, then advice that unlocks it pays for itself many times over. A fixed-fee engagement that recovers a few thousand a month is not an expense, it is the best return in the business.

But if it is an annoyance you can live with, something that irritates you but is not actually holding the business back, leave it. Not every problem is worth solving right now. An advisor worth hiring will help you tell the difference, not talk you into the work regardless.

3.Is it a knowledge gap, or a time gap?

This is the one owners get wrong most often. There is a difference between not knowing what to do, and knowing exactly what to do but never finding the time to do it.

If you already know the right move and it just keeps slipping down the list, you do not need an advisor. You need to block out the time, or hire a pair of hands to execute. Paying advisory rates to be told what you already know is money wasted. An advisor earns their fee when you genuinely do not know the best move, or when you are too close to the problem to see it clearly. Be honest with yourself about which it is.

When the answer is “not yet”

There are three cases where I will tell you to wait, and mean it:

None of those is a no. They are a not yet, which is a different and more useful answer than most people selling advice will ever give you.

The test in one line

You need an advisor when there is a problem worth solving, you are not certain which one to solve first or how, and you can act on the answer. If all three are true, the return is usually obvious. If any one of them is not, save your money, for now.

The three-question test

  • Do you know which single problem to fix first, and are you sure it is the right one?
  • Is that problem costing you more than fixing it would?
  • Is it a knowledge gap you cannot close alone, rather than just a time gap?

Three yeses and the maths tends to make itself. A no anywhere, and the honest move is to wait, or to go and fix that first.

Nathan Carroll

The scorecard answers question one

Not sure which problem to fix first?

The free scorecard scores your MSP across Platform, Protection and Profit and names your binding constraint in two minutes. No call, and no cost. The honest way to answer question one before you spend a penny.